An absolutely fantastic feature! Now the vendor has got clear instructions of what needs to be done and he can confirm that all was done as required. We have full control over the procedure fields in that work order so I can get everything that I need without having to drive to site for work to be done by a 3rd party or having to struggle for days afterwards to get the paperwork signed etc. 

Agree on above comment. Only issue that not much info who is commenting or filling in data. Clearly need some sort one off login temp login which would include details of person filling/commenting. 

Hi everyone, I'm new to MaintainX and we are currently in the implementation phase. This post caught my attention and I’d like to know how you manage payments to external vendors. In the company I work for, these payments are handled through purchase orders, but from what I’ve seen, MaintainX only allows creating purchase orders for materials or spare parts. I appreciate any insights you can share.

 You can include a mandatory name and signature field if you want to identify which employee specifically from the service provider completed the work. In our case I know who the vendor is and they track who they sent out on that day to complete the job by us in the event that I have an issue. There is still someone here on shift with them, but the work order benefit for me is that the detailed instruction they need to be given can be pre-loaded and they can add a photo after the job is completed so that I know it was completed correctly. 

Our payment system is still completely separate. The visibility of orders that are in process for spare parts is useful for us. But all other aspects of the procurement process (in our case) is still managed separately. You can include someone from your procurement office to be automatically cc’d whenever a purchase order is sent to a supplier so that they have that visibility from the finance side. You can also add your own purchase order number as a custom field on the MaintainX order. Since payment still requires receipt of an invoice you can reference the invoice number in the comments section of the order before you fulfill (or receipt) it. In this way you will still be able to easily link the information between the two systems (traceability).