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Polar4309Emerging Technician

Non inventory parts

Is there a way to add parts to a work order without adding it to parts inventory or am i always supposed to use restock to zero out the inventory?

1 day ago

Alicia AllardMaintainX Team

Product Q&A

Seeking Insights: Training Challenges and User Errors for Requesters in MaintainX

Hello everyone,I'm exploring the best practices for training Requesters in the MaintainX system and would greatly appreciate your insights and experiences. If you've been involved in training or managing Requesters, I'd like to learn about the challenges you've faced and how you've addressed them.Training Challenges: What are the most common difficulties when training new Requesters? Are there specific aspects of MaintainX that they find difficult to understand or use? User Errors: What are the typical mistakes that Requesters make when using MaintainX? Are there any recurrent errors or misunderstandings that seem to crop up frequently?Understanding these issues will help us improve our training methods. Please share any tips, strategies, or anecdotes about your experiences. Thank you in advance for taking the time to share your valuable insights!

5 days ago

MikeAdvanced Operator

Product Q&A

How do you handle "open assignment" PMs?

I have a nightshift counterpart that works on the same equipment, so most of the PMs can be done by either of us. In practice, we have planning meetings that designate who, specifically, will be doing the work. However, for reporting purposes, this gets messy fast. If both of us stay assigned to all the PMs, reporting will show that we’re both doing double the work. If we unassign one or the other, one of us is likely to lose visibility the next time it pops up. Reassigning each work order every time also gets tedious and takes away from wrench time.How does your organization handle work order assignees that stay flexible? Do you leave both workers assigned and bite the bullet on reporting or do you take the time to deliberately reassign each work order?

5 days ago

Wesley NicholsEmerging Technician

Product Q&A

Projects longer than 8 Hours on Workflow?

We have projects that are longer than 8 hours… Many of them.Say you create a project that is 16 hours.If you use the “Workflow” Screen and drag a project over to someone to assign, it shows up RED and there’s virtually no way to fix it. It just shows up as I HOURS OVER and there’s no way to fix it unless you break the job down into 2, 8 hour jobs.. Pardon me, but this don’t work well for me. What about a project that has a main task, but 8 sub tasks that need to be checked off as they are completed? …running into a huge snag there..

5 days ago

Ray SteeleEmerging Technician

Product Q&A

Asset Location Logging

In our industry, we routinely shift equipment between our Warehouse and Shipyard locations (various yards depending on workload). I know that I can always go into the Asset Tab, click the Edit button and move the location of the equipment, however it does not track any log of those moves, nor does it log a date that it changed location. In the future, is there any chance there will be asset location logs? I know many of MaintainX customers probably wouldn’t have a need for this as their equipment is stationary, but it would certainly be helpful. If there is a work-around for this, I’m all ears. Thanks!

5 days ago

nickhaaseMaintainX Community Team

Industry Q&A

Industry Lingo Question

How do folks at your company refer to the maintenance, operations, safety, operations teams?For example, are they referred to specifically as it relates to their job (ie Maintenance - ‘techs’ or ‘technicians’)?Are they referred to as frontline team? Operations team? Shop floor team? Also, I’d also love to hear what you would prefer if you don’t necessarily love the way your organization refers to those groups today.

5 days ago

MikeAdvanced Operator

Industry Q&A

"Closed" Loop Water System?

Closed-loop water systems are water circulation systems that function in a contained environment where the water remains isolated from the atmosphere and the makeup requirements are minimal- NIH Technical News BulletinIf the top of a water holding tank is covered but not sealed airtight, is the system still considered isolated from atmosphere?

6 days ago

tgarlandApprentice Operator

Product Q&A

Creating an Incident Report Form

Good morning, If I remember correctly, I heard that MaintainX can be used for incident reporting. If so, who has done it, how does it work, and what are your suggestions for what to include on the report. I’m interested in this from an accident point of view as well as for security issues (unruly visitor/staff member, vandalism). I’m looking at MaintianX for this for tracking as well as getting notifications when the form is started. I’m a one person department so streamlining is key.

6 days ago

nick.sankarMaintainX Team

Product Q&A

Who's excited about External Work Orders? How would you use?

To my MaintainX community, this has been one of my favorite feature releases this year and it opens up many options to share your Work Orders with Vendors or Customers to complete.I would love to hear your thoughts about this feature and how you would use in your org?

7 days ago

colinstrachanMaintainX Team

What’s New at MaintainX: April 2024News

April brings more than just showers—it also brings a suite of powerful new features at MaintainX designed to reduce maintenance costs and provide the best technician experience on Earth. The launch of External Work Orders highlights the list, making it easier for you to share Work Orders, collaborate, and track work progress of your vendors and contractors within MaintainX. We also enabled the ability to create work requests from barcode scans, update your asset status from the table view, and customize your meter fields, all of which help you to work smarter as a team. So, let’s explore April’s releases and see how you can use them to drive efficiencies and capture more useful data. Boost productivity by streamlining vendor management Working with vendors and contractors is an essential part of maintenance management, especially with today’s labor and economic challenges. Managing those relationships and keeping track of outsourced work can be costly. This month, we enhanced our vendo

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8 days ago

Polar4309Emerging Technician

Product Q&A

Non inventory parts

Is there a way to add parts to a work order without adding it to parts inventory or am i always supposed to use restock to zero out the inventory?

1 day ago

Alicia AllardMaintainX Team

Product Q&A

Seeking Insights: Training Challenges and User Errors for Requesters in MaintainX

5 days ago

MikeAdvanced Operator

Product Q&A

How do you handle "open assignment" PMs?

5 days ago

Wesley NicholsEmerging Technician

Product Q&A

Projects longer than 8 Hours on Workflow?

5 days ago

Ray SteeleEmerging Technician

Product Q&A

Asset Location Logging

5 days ago

MikeAdvanced Operator

Industry Q&A

"Closed" Loop Water System?

6 days ago

Zach BrownMaintainX Team

Product Q&A

MaintainX Workshops/Classes/Webinars

Over the last year, we’ve received a lot of positive feedback about our Office Hours and Feature 101 webinar series. Customers have also expressed interest in more virtual live training offerings. To that end, I’m eager to hear from the community about other live trainings you and your teams could find valuable. Some questions to get the conversation started:The Office Hours/Feature 101 sessions are formatted as webinars which are consumed passively - i.e. tune in and listen, with the option to post questions/answer polling questions. Does this style of training work for you? If you’ve attended an Office Hours or Feature 101 webinar, is there anything you’d change about the session structure or subject matter? Would you find value in live training sessions that were more interactive? For example, something more akin to a workshop where you could watch a workflow demonstration, and then get an opportunity to then try that workflow for yourself, before coming back together with your inst

26 days ago

Zach BrownMaintainX Team

Product Q&A

Offline MaintainX Training Materials

How often, if ever, do you or your maintenance teams require MaintainX training materials that can be accessed offline?For context, we have training material available in MaintainX Academy and product documentation in our Help Center, but both require access to the internet. In the past, our customers have occasionally asked for training materials as PDFs, so they can share them with their teams offline or in some cases even print them. This type of request doesn’t come up too often, so I’m trying to get a sense of whether maintaining offline training material would serve a real need.To help illustrate, an example of offline training material would be something like a PDF ‘MaintainX Technician Training Manual’ that could be downloaded via a portal accessible to anyone with a MaintainX account.

27 days ago

ZanStewartEmerging Technician

Tips & Tricks

Time entry errors

I’d like to know how other teams use the time entry data to catch staff member stop timer errors or other time entry mistakes. Some staff work many different WOs in a day so the sooner we catch time entry errors the better the correction (e.g., at the end of the week details become murky).

1 month ago

nick.sankarMaintainX Team

Getting Started

24/7 Support- are you ready?

To our amazing MX community,We have been providing support 24/5 with unofficial coverage during the weekend. Many of you have asked and we listened- 24/7 Customer and Product Support is now available.We are always here and happy to help.😀

2 months ago

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Featured Post

Non inventory parts

Seeking Insights: Training Challenges and User Errors for Requesters in MaintainX

How do you handle "open assignment" PMs?

Projects longer than 8 Hours on Workflow?

Asset Location Logging

Industry Lingo Question

"Closed" Loop Water System?

Creating an Incident Report Form

Who's excited about External Work Orders? How would you use?

What’s New at MaintainX: April 2024News

Non inventory parts

Seeking Insights: Training Challenges and User Errors for Requesters in MaintainX

How do you handle "open assignment" PMs?

Projects longer than 8 Hours on Workflow?

Asset Location Logging

"Closed" Loop Water System?

MaintainX Workshops/Classes/Webinars

Offline MaintainX Training Materials

Time entry errors

24/7 Support- are you ready?

Welcome to the Community

Getting Started

Ask the community

Product Q&A

Industry Q&A

Learn & Share

Tips & Tricks

Show & Tell

Meme-tenance Zone

User leaderboard

Badges

Community

Explore the MaintainX Community

Join conversations, learn and grow with people who get community like you

Featured Post

What’s New at MaintainX: April 2024News

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