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Question

Plastic Card Printing using Multihopper Printers

  • Sep 17, 2026 1:25 PM UTC
  • 1 reply
  • 63 views
mdickerson

Hello!

Is anyone using MaintainX to keep track of the maintenance for instant issue printers (Credit/debit cards, ID cards, etc.)? We primary use models CR825D-MH and RS4D-MH through Entrust, with another 3rd party vendor for the actual physical maintenance when necessary. I’m especially looking for any insight on how your team is handling processing work orders from individual offices.

Thank you!

M. Dickerson

1 reply

  • Zhenchao Ji
  • Emerging Technician
  • Oct 10, 2026 8:24 AM UTC

I have not managed these printer models, but I would start with a simple asset, location, and request structure rather than building a separate workflow for every office.

I would consider:

1. Create each printer as an individual asset and assign it to the office where it is installed.
2. Use one request template for all offices.
3. Require the requester to provide the asset ID, error message or code, symptoms, a photo if appropriate, and the operational impact.
4. Route all requests to one triage team so the first response is consistent.
5. If remote troubleshooting does not resolve the issue, keep the vendor case number, shipment date, return date, repair result, and cost in the work order linked to that printer.
6. Close the work order only after the office confirms that the printer is operating normally.

I would pilot the structure with two offices first. That should show whether the request form collects enough information and whether the vendor repair history remains easy to find before you roll it out to every location.

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