Skip to main content

Ask the community

Do you have a question? look no further

90 Topics
nickhaase
nickhaaseMaintainX Community Team
posted in Industry Q&A
🏆 State of Industrial Maintenance Report 2024: Share Your Insights, Earn Rewards! 🏆

🏆 State of Industrial Maintenance Report 2024: Share Your Insights, Earn Rewards! 🏆 We're thrilled to announce the release of our first annual State of Industrial Maintenance Report for 2024! To celebrate, we're kicking off an exciting community discussion series with chances to earn rewards. Let's dive in!📊 About the ReportOur comprehensive report, based on a global survey of 1,165 MRO professionals, reveals fascinating insights into the current state of industrial maintenance, including:The paradox of decreasing downtime incidents but rising costs Impact of aging equipment on operations Growing skilled labor shortages Shift towards predictive maintenance strategies🔍 Curious? Check out the full report here. 🎁 Earn Rewards! Over the next two weeks, we'll be posting a series of questions based on key findings from the report. This is your chance to share your experiences and insights - and win!For this kickoff post: The top 5 replies with the most likes will each earn a $50 gift ca

173711
J
M_Lovegrove
M_LovegroveEmerging Technician
asked in Product Q&A
Time and Cost Tracking Enhancements

Time and Cost Tracking EnhancementsProposed enhancements that would provide a more in-depth costing analysis of each work order.  Allowing for specific cost items or custom labelled cost items to be added would significantly improve this module, rather than just adding and/or exporting them as "Other Costs".Such as: Preliminary expenses (Architect, engineer, building consent, Insurance etc) Subcontractor cost/s Materials (Per material item) Consumables (nails, screws, adhesives) Tools & equipment (if hired or purchased) General expenses Labour Travel expenses  Transport/shipping expenses Rubbish or site wasteOther Proposed Enhancements: Having a budgeting section in the cost tracking module to allow proposed costs within a work order. Option to show or add Goods and Services Tax (GST) The ability to export the cost information as a CSV and PDF Future linking of cost data to Sage Intacct. Future linking of cost data to PowerBi. Cheers

733
M_Lovegrove
M_Lovegrove
M_LovegroveEmerging Technician
posted in Product Q&A
Enhanced Requester Notifications

Hi there, I have been using MaintainX for the past few months, and I really like it for the most part, however, there are some functionality issues I have found, such as: We have over (100) requesters in our system, but they currently do not receive a notification of a new comment or tagged item within their requested work order. A requester has to manually check their requested work order for the additional comms; however, they end up emailing or calling us to find out why they aren’t receiving notifications or asking what is happening with their requested work order, which is adding significant delays to the resolution of a work order and unnecessary admin. It allows you to tag their name in the comments but doesn’t notify them. Having 2-way comms within each work order would streamline the process considerably. Currently a requester will only receive notifications when their request is approved, declined or completed. Proposed improvement: Allow requesters to receive all notificatio

1206
M_Lovegrove
L
LilburneEmerging Technician
asked in Product Q&A
Asset Condition Assessment

Is there a way to assign a condition rating “1-5” to my assets, update the rating from 6 monthly visual assessments and track the changes in condition rating over time?   Thanks,Ben

151
A
M
MentorEmerging Technician
asked in Product Q&A
Pulling Custom Labels via API

Hello, I am new to MaintainX and I have been trying to do some integration with our system as it has been quickly adopted by many of our end users. I have had success with the API calls offered. Specifically, I am using the List Work Orders pulling into PowerBI. However, our team has added some custom labels and custom fields. We use a custom Work Type label instead of the built-in Work Type selection. How do I pull in these custom fields? 

260
M
J
Jesse MurphyEmerging Technician
posted in Product Q&A
"One Off" PO Items Automatically Added to Inventory.

I think it would be fantastic if the “one off” items from purchase orders were automatically added to the parts inventory with the ordered quantity and default 0/0 Min Max.This would allow them to easily be used/Charged to a work order without having to create the part in the system for a non stock item.  I but thing often that are not stock items, and find it annoying to take the extra separate steps to create the part in the system for it to be used in a work order.I know the costs can be added as “other Costs’’ but not all users have access to purchase orders and costs.  

70
J
A
Anton SaikovskiEmerging Technician
asked in Product Q&A
Parts inventory metrics

Hi, Parts inventory does its basic function for sure but when it comes to metrics, triggers and data struggling here. Am I the only one who can’t find easy way to do stock check and pull useful metrics (easily) on parts usage/expenditure across plants? It is also problematic when it comes to consumables as no doubt parts have own lifespan and some quite short. On top we got actual consumables which usage deviates depending on machinery condition. So as example I need a report of a part or consumable over period time? Reporting module metrics seems more concentrating on asset and labour time/costs. There is nothing dedicated to inventory usage/costs/frequency? In current global supply chain climate inventory management becoming challenging task - parts usage and risk assessment of supply chain is trendy subject than ever. Stock checks - all we have is “restock” button? There is no way to have WO with fields for stock checks? Surely those who do inventory audits might want some record et

902
F
F
falvarezEmerging Technician
asked in Product Q&A
Cycle counts - parts vs. part type

Hi there. I have to say that when the feature of cycle counts was talked about at the end of last year, I was really excited.  We do cycle counts on a weekly basis for roughly 24-36 crucial parts in our inventory. When it was recently released as an operating feature within the software I jumped right on it. Unfortunately, it is in my opinion not realistically going to work for us without it being able to choose what parts specifically we will count. It has either a choice of location or type of part. Has anyone on here used it for actual part numbers and not part type? I would like to assign Tech “A” to count six parts which may be six different part types. The same with Tech “B”, and Tech “C”, etc. If we have a part type of O-ring, and thats assigned to a Tech “A”, that Tech would then be responsible of counting over 200 o-rings, when in reality, he only needs to count the 6 specific o-rings that are crucial to our operation. I could assign Tech “B” to count a part type of belts but

291
A
D
DBarryEmerging Technician
asked in Product Q&A
Linking Purchase Orders to Work Orders

Is there a way to link a Purchase Order to a work order?For Work Orders that require one of parts, or contractor labour, it would be good to initiate a PO from the W/O and see a link between the two. 

1183
R
S
Sidiki SakoEmerging Technician
asked in Industry Q&A
Time zone management

Hi MX teamThank you for your regular updates and invitations. I’m pleased to be part of this matter.I have a concern regarding time zone management in MX within our company. We have several units around the world, and we often create work orders (WO) assigned to teams regardless of their location. However, due to the differences in time zones, the WOs sometimes switch to overdue unexpectedly.Is it possible to set a different time zone for each location on MX so that WOs can be tracked effectively?Thank you for your attention to this matter.

70
S
nickhaase
nickhaaseMaintainX Community Team
posted in Industry Q&A
Navigating the 'AI Trap'

 As co-founder of MaintainX, I believe that manufacturers are falling into an "AI trap" by rushing to implement artificial intelligence solutions without proper understanding or foundation. In this article, I explain that while AI will reshape manufacturing within five years, most people tasked with bringing AI strategies forward don't really understand the technology or how it works. This leads to failed implementations and wasted resources.The key to success lies in building a strong data foundation that combines both machine data (from sensors/IoT) and human-generated insights (from operators and maintenance records) before jumping into AI adoption. At MaintainX, we see this pattern emerging across the industry, where pressure from boards and FOMO (fear of missing out) are driving hasty AI implementations that ultimately fail to deliver value.Read the entire article here.Engage with our Community:The article discusses the importance of capturing both machine data and human-generated

491
James Beers
E
ErenertEmerging Technician
asked in Product Q&A
Generating Asset Maintenance Reports

With the Premium plan in MaintainX, is it possible to generate asset maintenance reports? If so, how can I create reports that document all the work performed and costs incurred for a selected list of assets?

421
sergiodiniz
R
Robert GarrettEmerging Technician
asked in Product Q&A
Reorganizing tasks for better workflow

Is there any way of reorganizing tasks too allow for better workflow?  I have tasks assigned that are out of order and make the workflow very inefficient. I am unable to find a way to reorganize tasks for a better flow to reduce engineer travel downtime, if followed as per top to bottom on the mobile app. 

282
R
J
JAMES Howard ISEmerging Technician
asked in Product Q&A
SDS Management in MaintainX?

Anyone tried to manage SDS Sheets and inventory in MaintainX?I’d love to know if you’ve set something up in your system to help manage the continual bane of SDS sheet management, and what you did if you do.Right now, I’m only running a work order reminder to do my room by room checks for new materials (Because it is like gnomes sneak the chemicals in in the middle of the night without updating SDS books)Just curious if anyone has successfully found a way to adapt MaintainX to help with that particular headache in Factory/facility safety management.

482
J
C
ctc1111Emerging Technician
asked in Product Q&A
Using Inventory for parts with "partial" usage (less than 1 unit per work order)

Curious how folks are addressing using the inventory system to track usage of supplies that would require “less than 1 unit” per work order completed. Here is an example: Condensate pan/drain cleaner used on mid season mini split maintenance. I buy the bottles by the quart and always like to have at least a couple around. Issue is, might only use ¼ of a quart per mini split head. 1. Is there a way to handle this in MaintainX2. Or am I just over thinking this getting that granular with the tracking of inventory..

180
C
C
ctc1111Emerging Technician
asked in Product Q&A
Attach Video To Work Orders / Requests?

Am I able to upload videos to work orders and requests? Anytime I try, it appears as if they’re loading but then they just don’t show up. 

190
C
E
Eric F.Emerging Technician
asked in Industry Q&A
How to associate electrical parts in large enclosures with assets

Hello,We are working to setup our MaintainX CMMS. I am curious what you all do in the following situation.  Example: we have a cooking kettle as a parent asset in a processing room location The kettle has associated valves, pumps, mixer/agitator, gearmotor, etc. which seem to make sense to be child assets of the kettle.  On the other hand, we have electrical enclosures that might have 6 VFDs, many circuit breakers, fuses, harmonic filters, PLCs, etc inside. The equipment in the enclosure powers and controls 6 different assets. If the VFD for the kettle product pump motor is in the electrical enclosure, do you all make the VFD a child asset of the parent kettle asset?, or do you make the electrical enclosure the parent asset and everything of great enough value inside the enclosure is a child asset of the electrical enclosure?Or would you have a parent electrical asset for each production room and then breaker panels, electrical enclosures and everything inside, conduits/wiring in the r

414
E
Shay
ShayEmerging Technician
asked in Product Q&A
Shop Floor - Requestors with no email or phone number

I have 7 different Machines on my shop floor. My operators who run these machines are not allowed phones on the floor. They also don’t have company email addresses. Each machine has a windows workstation.Their team leaders do (have company phones & emails & have the MaintainX app), but are not always at the machine.At the min, if my machine operators have a breakdown or issue, they say to my engineers - then if my engineer remembers, he will log the ticket. To get around it on a Test machine. I’ve signed up for a requestor account called the machine name using a disposable email address. Then they use the browser on the machine to raise a WO/Ticket. I want to get away from my engineers doing jobs without a record. So I was going to tell my operators to raise a ticket 1st - I was also going to tell my engineers not to do any jobs that don’t have a ticket. How do you do this?

982
Ignacio Garrido
L
lotihig137Emerging Technician
asked in Product Q&A
Unable to Receive Notifications

I was using Iphone 15 and Upgraded to 16 pro max and not receiving any notifications since then from maintainx. What to do?

253
Ignacio Garrido
Brent
BrentEmerging Technician
asked in Product Q&A
Managing reoccurring work orders.

Hello, Does anyone know a way to manage reoccurring work orders to pause or not populate through certain calendar periods like holidays. When creating the work order as reoccurring it gives me options for start date as well as frequency of weeks and days from the completion of the work order.  I am looking for a finish date of a reoccurring work order as this would allow me to leave my calendar empty when the factory is not operating. Thank you. Brent. 

935
Ignacio Garrido
J
JAMES Howard ISEmerging Technician
asked in Industry Q&A
VISITOR / CONTRACTOR LOG BOOK VIA PORTAL?

Has anyone set up a portal for a visitor / contractor / vendor portal to log visits?I’m setting up a work order request portal to see if I can get my contractors/visitors to use in place of a log book/guest desk check in routine.Our factory does not have a main reception desk that is ever manned, however, we need to know how many people are in the factory other than our time card workers for evacuation and safety purposes.The front door is either “Buzzed in” or if we know someone is going to arrive we go out to meet them… but we have no log in desk.We also have a policy that contractor insurance is checked for being current before work begins on their visits.I'm building a custom work order request  portal with instructions for the vendors as a work around and putting instructions for our safety and insurance policy validation in it, printing up giant QR codes on a sign that “mandates” they check in for “self service” check ins/check outs at our service entrances where contractors snea

180
J
D
David MitchellEmerging Technician
asked in Industry Q&A
Equipment reassingment

How do you reassign equipment, so the meters and all related information follow the reassignment?

70
D
P
peterfriedlEmerging Technician
asked in Product Q&A
Work orders

Hi, Would be good if you could enter an actual time on completion along side of the estimated time for completing a job. Also a description of what was done to complete this work order, and have these come out on the reports.ThanksPeter.

381
Mike
C
Cody BoudoinEmerging Technician
asked in Product Q&A
Feature Request

It would be a game changer to have an option to generate next due dates based on last completion dates for re-occurring work orders. What’s the chances of actually developing this feature?

661
James Beers
R
Rich_moovelEmerging Technician
asked in Product Q&A
Using Postman to update and/or create Assets

I would like to use Postman to update several of my assets.  I am able to get Postman to connect to MX database but am unsure how I would make a change to bunch of assets using a csv file. Has anyone done this before?

251
Ignacio Garrido
New call-to-action

Badge winners

  • MaintainX Academy Certified
    Tmillerhas earned the badge MaintainX Academy Certified
  • MaintainX Academy Certified
    Chris Wilcoxhas earned the badge MaintainX Academy Certified
  • MaintainX Academy Certified
    Dave Chas earned the badge MaintainX Academy Certified
  • MaintainX Academy Certified
    Billy Hilburnhas earned the badge MaintainX Academy Certified
  • MaintainX Academy Certified
    Heatherhas earned the badge MaintainX Academy Certified
Show all badges
Terms & ConditionsCookie settings