Industry Q&A

Hi everyone,I'm looking to enhance our maintenance team's efficiency by integrating customer support automation software. Specifically, I'm interested in solutions that can streamline client communications, automate ticketing processes, and provide real-time updates on maintenance requests.Has anyone successfully implemented such tools alongside MaintainX? What platforms have you found to be most compatible and effective?Any insights on balancing automation with personalized customer interactions would be greatly appreciated.

Hey I'm working on creating a Capital Budgeting for all of the assets that we have in Maintain X. What i need is a list of the equipment with the life expectancy and what the replacement costs will be. This way I know how much it will cost us each year to keep up with replacement. Is there someone that can tell me if this is a feature that is available? 

Hey everyone — Nick here, cofounder of MaintainX.  Big news this month: we raised $150 million in Series D funding. It’s a huge milestone — not just for MaintainX, but for the entire maintenance and operations space.  This raise isn’t just a big number, it’s a turning point. It means we can move even faster on what actually matters: building tools that make life easier for the people who keep things running.  I sat down with Greg Christensen on CMMS Radio to talk about where we’re headed next, and our plans to double down on knowledge preservation ahead of a historic wave of retirements. This is one of the biggest industry challenges AI is best positioned to solve. One of our customers even brought retired technicians back just to help record their know-how into MaintainX. That knowledge is now available to every frontline worker who needs it.  Listen to the episode here: https://www.youtube.com/watch?v=cYtgHTQ9koE  Now I’d love to hear from you:  What’s one problem you wish AI could h

I am very new to MX and I have a question about data export. We are a medical equipment and laboratory service company. One of the services we offer is traceable calibration on refrigerators & freezers for vaccine and tissue storage. We have been manually populating an Adobe form to create a traceable certificate acceptable to regulatory requirements for our customers. I have designed a simple procedure in MX to perform the work and I like tying the procedure to an asset and a WO, but would like to send that completed data to a form with our letterhead and create a single page certificate preferably a signed PDF. I am exploring Zapier and don't know if that will work for us. Just wanted to see if anyone has attempted anything similar. Thanks  Lane Smith 

i have recently taken over the department that the plasma tables operate out of and the concentricity has never been adjusted ive done research and have tried to adjust it with no sucess it seems like something is worn out or bent. its about a ¼ inch out. does anyone know anything about adjusting concentricity?

I’ve been thinking a lot about how we keep critical know-how from walking out the door when our most experienced teammates hang up their hard hats.Last week I spoke with Facilities Dive about why apprenticeships are more than a hiring play—they’re a business strategy. In maintenance and reliability, 90 % of the craft is learned on the floor. But the context—the little tricks that make your facility run like your facility—never comes from a textbook. It comes from working shoulder-to-shoulder with someone who’s solved the problem a hundred times.📖 Read the article: https://www.facilitiesdive.com/news/among-those-in-skilled-trades-high-hopes-renewed-focus-apprenticeships/748737/We’re seeing leading ops teams formalize these programs with: Structure. Clear learning paths tied to real work orders. Committed mentors. Veterans who get time—and recognition—to teach. Scalable content. SOPs, videos, and checklists that live where the work happens (shameless plug: MaintainX makes this easy)

Looking to expand your team or know of fantastic opportunities in the industry? This is the place to share any job openings!Whether you’re hiring for maintenance technicians, operations managers, or any other positions, we'd love to hear about it. Please feel free to post job listings in this thread and help our community members find their next great role.When sharing a job listing, please include:Job Title Company Name Location (Remote/In-Person) Brief Job Description How to Apply Contact Information (link to job listing)Let's support each other in finding new opportunities and building awesome teams! 🚀*No automated bots can post to this thread, only registered community members. We are also only accepting operational job listings for this thread - no sales/marketing/finance related listing*

Hello,We are working to setup our MaintainX CMMS. I am curious what you all do in the following situation.  Example: we have a cooking kettle as a parent asset in a processing room location The kettle has associated valves, pumps, mixer/agitator, gearmotor, etc. which seem to make sense to be child assets of the kettle.  On the other hand, we have electrical enclosures that might have 6 VFDs, many circuit breakers, fuses, harmonic filters, PLCs, etc inside. The equipment in the enclosure powers and controls 6 different assets. If the VFD for the kettle product pump motor is in the electrical enclosure, do you all make the VFD a child asset of the parent kettle asset?, or do you make the electrical enclosure the parent asset and everything of great enough value inside the enclosure is a child asset of the electrical enclosure?Or would you have a parent electrical asset for each production room and then breaker panels, electrical enclosures and everything inside, conduits/wiring in the r

In a recent article our CEO, Chris Turlica, highlights a critical challenge facing many organizations: the potential loss of irreplaceable maintenance knowledge as experienced professionals retire. The stakes are high, with studies showing North American aviation companies losing 11.5% of their maintenance workforce annually, and up to 40% of maintenance professionals potentially retiring across industries within five years. Chris suggests a straight-forward solution: combining human expertise with AI to create intelligent systems that can capture, preserve, and distribute this critical knowledge. Rather than replacing workers, these AI copilots would enhance their capabilities, helping document insights and making crucial information more accessible to both veteran technicians and new recruits.Read the full article here. Join the conversation! What challenges have you faced in preserving institutional knowledge at your organization, and how do you think AI tools could help bridge the

I recently wrote a piece for Smart Industry about something I keep seeing out in the field. Companies are under pressure to “do something with AI,” but many are skipping a key step: getting buy-in from the teams who actually use it.  Check out the article here:https://www.smartindustry.com/artificial-intelligence/article/55276845/if-ai-isnt-the-problem-what-is-maybe-trust-from-frontline-teams Here’s the gist: If your technicians don’t trust the system, they’re not going to follow its recommendations. And honestly, they’re often right not to. I’ve watched smart people ignore alerts because the data didn’t make sense, or worse, because they couldn’t tell where it came from.  My take? Building a unified data foundation (a single source of truth) should come first. It creates the shared operational reality and transparency your team needs to trust AI in the first place. That means your AI tools should be pulling from credible sources like OEM equipment manuals, standard operating procedure

How do you reassign equipment, so the meters and all related information follow the reassignment?

Hi MX teamThank you for your regular updates and invitations. I’m pleased to be part of this matter.I have a concern regarding time zone management in MX within our company. We have several units around the world, and we often create work orders (WO) assigned to teams regardless of their location. However, due to the differences in time zones, the WOs sometimes switch to overdue unexpectedly.Is it possible to set a different time zone for each location on MX so that WOs can be tracked effectively?Thank you for your attention to this matter.

 As co-founder of MaintainX, I believe that manufacturers are falling into an "AI trap" by rushing to implement artificial intelligence solutions without proper understanding or foundation. In this article, I explain that while AI will reshape manufacturing within five years, most people tasked with bringing AI strategies forward don't really understand the technology or how it works. This leads to failed implementations and wasted resources.The key to success lies in building a strong data foundation that combines both machine data (from sensors/IoT) and human-generated insights (from operators and maintenance records) before jumping into AI adoption. At MaintainX, we see this pattern emerging across the industry, where pressure from boards and FOMO (fear of missing out) are driving hasty AI implementations that ultimately fail to deliver value.Read the entire article here.Engage with our Community:The article discusses the importance of capturing both machine data and human-generated

Has anyone set up a portal for a visitor / contractor / vendor portal to log visits?I’m setting up a work order request portal to see if I can get my contractors/visitors to use in place of a log book/guest desk check in routine.Our factory does not have a main reception desk that is ever manned, however, we need to know how many people are in the factory other than our time card workers for evacuation and safety purposes.The front door is either “Buzzed in” or if we know someone is going to arrive we go out to meet them… but we have no log in desk.We also have a policy that contractor insurance is checked for being current before work begins on their visits.I'm building a custom work order request  portal with instructions for the vendors as a work around and putting instructions for our safety and insurance policy validation in it, printing up giant QR codes on a sign that “mandates” they check in for “self service” check ins/check outs at our service entrances where contractors snea

The unit in question is a wine enthusiasts tower with 3 units inside full power from the going to all 3 units but the controll board is not lighting up installed a new one still same issue help would be appreciated 

Hello again, MaintainX Community!We're back with another finding from our State of Industrial Maintenance Report 2024. Let's dive into our second discussion question and another chance to win prizes! 🎁 Win Prizes! Remember, your insights are valuable! For this post:The top 5 replies with the most likes will each earn a $50 gift card!(This will be tallied across each question at the end of September) 🤔 Our Second Question Our report revealed a significant gap in preventive maintenance practices:While 86.8% of facilities use preventive maintenance, 59% dedicate less than half their time to it. Where does your facility stand? What challenges do you face in increasing time spent on preventive maintenance?How to Participate:Read the Question: Reflect on the finding and question above. Share Your Insights: Post a reply with your experience and thoughts. Be specific and detailed! Engage: Like and comment on other posts to support your fellow community members.Tips for a Great Response:Share

Hello MaintainX Community!We're back with our third and final discussion question from our State of Industrial Maintenance Report 2024. This time, we're addressing a critical challenge facing our industry. Let's dive in! 🎁 Earn Prizes!Your insights are more valuable than ever! For this final post:The top 5 replies with the most likes will each earn a $50 gift card!Don’t forget - you can still submit replies to our first and second questions to win!🤔 Our Third QuestionOur report highlighted a significant challenge in the maintenance industry:60% of respondents cited skilled labor shortage as the main barrier to improving maintenance programs. How is your facility addressing this challenge? Share your strategies for attracting and retaining skilled workers.How to Participate:Read the Question: Reflect on the finding and question above. Share Your Insights: Post a reply with your experience and thoughts. Be specific and detailed! Engage: Like and comment on other posts to support your f

We recently came across a fascinating episode of the (R)Evolutionizing Manufacturing podcast that got us thinking about the role of data in our industry. The hosts, Jeff Winter and Scott Achelpohl, dive deep into how data is shaping the future of manufacturing.It's a bit of an eye-opener, isn't it? We all know data is important, but hearing experts break down just how crucial it is for digital transformation, decision-making, and even financial success really puts things in perspective.This got us wondering about our own experiences with data in maintenance and manufacturing. Have you ever had a "lightbulb moment" where good data helped you solve a tricky problem? Or maybe you've struggled with poor quality data and seen how it can throw a wrench in the works?We'd love to hear your stories! How has data impacted your day-to-day operations? Have you implemented any cool data-driven initiatives lately? What challenges have you faced in collecting or using data effectively?Your real-world

I’m looking to get back into the freight industry I have been off work and not keeping up and I was wondering if anybody knows if the industry and Rates and turned around from the down slopes was on

The WSJ recently published an article about Boeing's huge challenge of training new employees after many of their experienced workers left.This got us thinking about our own experiences with knowledge transfer. Have you ever started a new job and felt overwhelmed trying to learn everything from scratch? Or maybe you’ve been the one tasked with training newbies while juggling your regular work? It’s tough, right?Boeing's story is a reminder of how important it is to have good training programs and ways to pass on vital knowledge. When seasoned workers leave, they take years of experience with them, and it's not easy to fill those shoes.We’d love to hear your stories. How have you handled situations where important knowledge needed to be passed on? What’s worked for you and what hasn’t? Maybe you’ve discovered a great way to make sure new team members get up to speed quickly, or maybe you’ve faced some hurdles along the way. Let’s chat about it! Your experiences and insights can help all

Analytics Insight recently published an article about how AI innovations are driving more resilient manufacturing processes.This got us thinking about how AI can revolutionize maintenance operations. Imagine a world where AI not only predicts when a machine will need maintenance but also optimizes supply chains to ensure everything runs smoothly. This isn't science fiction—it's happening now and promises to become even more critical as technology advances.Have you seen AI in action in your workplace? Maybe it's helped streamline your operations, reduce costs, or improve product quality. Or perhaps you're curious about how AI could benefit your team but aren't sure where to start.We’d love to hear your thoughts and experiences. How do you think predictive maintenance powered by AI can improve maintenance operations and manufacturing resilience? What benefits have you seen, or what challenges do you foresee?Let’s chat about it! Your insights can help us all understand how to harness AI's

Ensure fire extinguishers are present where required. Ensure fire escapes and stairs are free of obstructions. Ensure chemicals are disposed of according to the instructions. Ensure chemical products are sealed, clearly labeled, and stored.  Determine if first-aid kits are well-stocked.   Ensure safety signs and equipment labels are visible and in good condition. Check and clean respirators.  Check smoke and carbon monoxide detectors.  Check fire alarm system. Check condition of fire escapes. 

Hello,Does anyone have experience of creating a MaintainX workorder via an API from a MES (or equivalent system which is used to track the Asset equipment running status)?  What is desired is that if an Operator sets an Equipment Asset to Offline (due to a fault condition), that a Corrective Workorder is automatically created in MaintainX (bypassing the Request step).The generated Workorder reference number could also be passed back to the MES as the reference ID for the downtime event.ThanksBrent

Closed-loop water systems are water circulation systems that function in a contained environment where the water remains isolated from the atmosphere and the makeup requirements are minimal- NIH Technical News BulletinIf the top of a water holding tank is covered but not sealed airtight, is the system still considered isolated from atmosphere?