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We are going to be utilizing a mobile app for our technicians at all sites for the first time ever very soon. 

While I’m super-excited about this, and know that it will be a game-changer for our teams and our processes in general, I’m a little overwhelmed by the prospects of selecting, configuring, deploying and tracking mobile devices.

  • What have you all found success with, as far as devices?
  • Do you use ipads, tablets, phones? 
  • How do you track them?
  • How do you protect them?
  • Do your technicians use them or stick with the desktop app?
  • Do you provide them or ask techs to use their own devices?
  • How has using a mobile platform affected your groups’ efficacy, efficiency, communication, work completion, technician engagement, etc.?

Sooooooo many questions! lol So what you got, Community? Let me know!

Thanks in advance,
Amy

We all use iPhone for quick jobs around the sites and then the desktops for doing job write ups and it works perfectly for us.

 

We also have a android tablet (a cheap one at that too!) in a tough case that is also spot on. It all depends on how fancy you want to get - we have never had any issues with the actual MaintainX app and any issues has been directly hardware related.

 

The only issue I have encountered is using the desktop app on my iPhone - the scaling is a little bit off. But on our tablet it works fine - it also allows for full site translation which we are currently trialling out for our South Korean site!

Awesome feedback - thanks for taking the time to provide that, Luke!

Anyone else?

Ooo! I forgot to include this in my bulleted list of questions - do you give your employees a choice for mobile device, or do you just say “We’re using Windows/Apple tablets/phones/etc” and that’s that?

We tend to lean more towards Apple. From a cybersecurity aspect they are a much safer product as android based operating systems can be open source and can be expensive to buy tablets that are fully locked down (which can cause issues with app restrictions).

 

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