Does anyone know if there’s a way to have an email notification when a critical production asset goes offline? Our production manager, who is only a requester, really needs to know whenever production is impacted by equipment failure. The maintenance team gets notification of the request and subsequent work order, but they are all at least full users. I’m hoping this is something we have available to us without having to request MaintainX do in the background. I would think others have this need as well.
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To update in case anyone is interested - There is an open API that can be pulled in the integration settings so they can setup emails that auto send. Of course, to have MaintainX do this is an extra cost, we’re going to have our IT look into it. Hope this helps someone.
John
You can use scheduled exporting to send emails to non-users. It won’t be immediate upon equipment offline status but you can send a daily report of downed equipment and relevant data.
Settings - General > Select export type > Add filters > Schedule ..
Enter their email address under recipients.
Alternatively, get your production leadership a full user account. It’s easier and probably cheaper than commissioning a custom feature.
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