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Request included within Works order

  • March 15, 2024
  • 1 reply
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Hi,

 

I currently have request portals set up within my factory per machine to log faults for my team to act upon, within this I have them attach images/videos along with descriptions of the current fault.

From this I am activating a new works order for this fault - however, the request is only put within the description of the works order. Is there a way to actually include the request document within the works order and not just within the description. It would save a bit of headache QMS wise on my side.

 

Thanks in advance

Best answer by Mike

In the portal settings, make sure the “Files” field is enabled. If enabled, anyone can upload files to a work request through the portal that will carry over when approved into the resulting work order.

1 reply

Mike
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  • Skilled Contributor
  • Answer
  • March 15, 2024

In the portal settings, make sure the “Files” field is enabled. If enabled, anyone can upload files to a work request through the portal that will carry over when approved into the resulting work order.