Is there a way to require comments before closing a work order. I have no way of knowing what was done, to remedy a situation without comments.
Question
Require Comments to close work orders.
+2- MaintainX Community Team
On the backend, we can enable settings for you that would require comments for any works that are put on hold (we can also enable it for cancelled/skipped work orders, if you have that option enabled). If you would like to enable this setting, please contact your account manager and they can help you out.
We don’t have the ability to require comments when work orders are marked as done, but if you are on our Enterprise plan, we have very similar functionality called Work Order Summaries (part of MaintainX CoPilot). When Work Order Summaries are enabled, users are prompted to record/type a summary of the job they just completed before they close out the work order. You can make summaries required for all work orders, or certain types of work orders (e.g. if you wanted to make summaries required for all reactive work orders, but optional on all others). You can read more about Work Order Summaries here: https://help.getmaintainx.com/complete-a-work-order#add-a-summary-to-a-work-order
Hope this helps!
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