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We are new to using MaintainX, and we have a question about start dates vs due dates. We are under the impression that the due date would be the date the requestor wants the repair completed, and the start date is the date that our mechanics actually start the repair.We’ve noticed that when we put our maintenance plan together, the calendar automatically schedules the work for the due date. If we want to start the repair earlier than the due date, how do we get the calendar to reflect that? 

Hi everyone,We’re using MaintainX with technicians who are fully remote or distributed across multiple sites. I’m curious how others handle onboarding, work order consistency, and performance visibility when your maintenance team isn’t onsite full-time.Any best practices for structuring roles, permissions, or workflows to keep remote technicians productive and accountable would be really helpful.

I realize that MaintainX isn’t designed so much for project management, but has anyone figured out some work around for how to structure things where it could work well enough for such a task? Here is the scenario: Multi tenant office building and we are constantly doing renovations of office spaces. The usually involves removing a couple walls, adding in a couple new walls, replacing some doors, new lighting, carpet, paint, etc. It’s far from a standard ‘work order’ but it is also equally as far from needing yet another software for construction management.. I avoid spreadsheets when possible.. The problems in this I’m looking to solve is really scheduling and task tracking to ensure we are on schedule and not forgetting anything.. Thanks

Good morning from chilly Bar Harbor, Maine! :)We just transitioned from using Maximo to MaintainX at the beginning of this month. While we’re all still learning this new system, I am trying to re-create many of the processes that used to happen when we were on Maximo.One of them is an automated sending of a post-work “How did we do?” customer satisfaction survey to our internal clients/requesters on our performance. Maximo used to send them automatically when the ticket status reached “COMP” using its own internal communication module.I know that MaintainX and Zapier integrate, and this sounds like it might be a solution.Has anyone else used a Zap to send a survey - or any automated communications - from MaintainX that would be willing to share their experience and maybe help walk me through the process?Thanks in advance,Amy BriggsThe Jackson Laboratory

Is there a way to require comments before closing a work order. I have no way of knowing what was done, to remedy a situation without comments.

Is there a way to set up a second site in one account?

Good evening, I was wondering if there was a way to start the timer on the mobile for the technician once they hit the “Start Procedure” button on the work order? Is there also a way for a work order template to automatically demand the asset goes into an offline status? cheers,

Is there a way to filter who you receive notifications from?I would like to have notifications for everything our head engineer does, but not notifications for everything everyone does. If this doesn’t exist, please consider adding it in the future. Thanks (: 

I’m a new user; can anyone tell me how do I see the machine history? what were the work orders that were completed and open? and what spares have been used in this asset?

Hey, Im new to MX and was trying to create a procedure that, upon completion of the work order, would give me the prompt option to set the asset in Offline or Online. Currently you can only receive a prompt to “put the equipment online” if the asset, on the work order, is offline. Thank you in advance for your response.

Curious how folks are addressing using the inventory system to track usage of supplies that would require “less than 1 unit” per work order completed. Here is an example: Condensate pan/drain cleaner used on mid season mini split maintenance. I buy the bottles by the quart and always like to have at least a couple around. Issue is, might only use ¼ of a quart per mini split head. 1. Is there a way to handle this in MaintainX2. Or am I just over thinking this getting that granular with the tracking of inventory..

It is duck season in the MaintainX Community.For the last week of November and throughout December, we will be awarding a free MaintainX rubber duck to the top 50 members on the Community leaderboard each week. To be eligible, your shipping address must be in the United States or Canada.You can see the live leaderboard here:https://community.getmaintainx.com/leaderboardHow to earn pointsYou earn leaderboard points when you: Answer a Q&A question Post a reply in a topic Receive likes on your comments Like other members comments Create a new post or topic We want helpful, high quality conversations, not noise. Random, spammy, or low effort posts will be filtered out and will not count toward your point total. One duck per user/person. If you have been thinking about asking a question, sharing a best practice, or helping another member, December is a great time to jump in. Help other teams keep their ducks in a row and you might get one for your desk too.

Has anyone been able to set up a PM to only come out during certain months? For example our chiller only operates April thru August and we don’t need the monthly PM for the off months. My last CMMS allowed me to turn off a PM for a period of time every year without having to remember to do it.Thanks,John

Beginner user here!  I don’t have a small QR code printer, we’ve purchased label pages (3x4 labels per page) to print from our computer.  We are trying to figure out how to print multiple copies of the same QR parts label on one sheet.  Seems like a silly question, but I need to figure out how to make it easy for the mechanics in the shop to complete!  Any brilliant ideas/solutions you’ve come across are much appreciated!