Ask the community

Hey everyone — Nick here, cofounder of MaintainX.  Big news this month: we raised $150 million in Series D funding. It’s a huge milestone — not just for MaintainX, but for the entire maintenance and operations space.  This raise isn’t just a big number, it’s a turning point. It means we can move even faster on what actually matters: building tools that make life easier for the people who keep things running.  I sat down with Greg Christensen on CMMS Radio to talk about where we’re headed next, and our plans to double down on knowledge preservation ahead of a historic wave of retirements. This is one of the biggest industry challenges AI is best positioned to solve. One of our customers even brought retired technicians back just to help record their know-how into MaintainX. That knowledge is now available to every frontline worker who needs it.  Listen to the episode here: https://www.youtube.com/watch?v=cYtgHTQ9koE  Now I’d love to hear from you:  What’s one problem you wish AI could h

Hello, Does anyone know a way to manage reoccurring work orders to pause or not populate through certain calendar periods like holidays. When creating the work order as reoccurring it gives me options for start date as well as frequency of weeks and days from the completion of the work order.  I am looking for a finish date of a reoccurring work order as this would allow me to leave my calendar empty when the factory is not operating. Thank you. Brent. 

I set up the request portal and it is all working fine EXCEPT the asset field. It gives everyone, including myself this error,”Failed to fetch assets.” I have assets and even did sub assets to no avail.I searched the help area and here but came up short. 

I have a maintenance business and I want to give my customers the ability to submit Requests for their assets. I can easily give them requestor access to be able to scan their asset QR codes to submit requests. Is there a way to give my customers requestor access without them seeing other requestor names and being able to message other requestors?

I have been testing this software out but have noticed that when a new request is made there is no place to add the team for it to go to.I want all requests to be auto approved, default to only one team (Maintenance team), and send them an email that a new WO/request has come in. Is this possible?

Can I add team members holidays to the work calendar so they can be seen as away when scheduling?

Hi, I am wondering if there is a way to record more than one reading against a meter without having to create multiple versions of the same meter. An example is our energy bill for reticulated natural gas. I want to record current meter reading as well as kWh associated with that reading. Do I need to create a second meter rather than just have two different unit readings per meter? The same would apply for electricity where there are up to three or four fields on our utilities bill we would like to track. 

I am very new to MX and I have a question about data export. We are a medical equipment and laboratory service company. One of the services we offer is traceable calibration on refrigerators & freezers for vaccine and tissue storage. We have been manually populating an Adobe form to create a traceable certificate acceptable to regulatory requirements for our customers. I have designed a simple procedure in MX to perform the work and I like tying the procedure to an asset and a WO, but would like to send that completed data to a form with our letterhead and create a single page certificate preferably a signed PDF. I am exploring Zapier and don't know if that will work for us. Just wanted to see if anyone has attempted anything similar. Thanks  Lane Smith 

Am I just missing something when it comes to parts needing to be reordered due to being at or below minimum? I have several parts that fall in this category, but no one knew so they haven’t been ordered. I see that a notification will be sent for critical parts/spares at or below minimum but nothing for non-critical. I hope someone is doing this and can help me get our system set to do it. ThanksJohn 

I am working on moving our calendar-based PM system to a usage-based system from machine runtime. I would like to have a way to schedule the PM Work Orders so that due dates cannot fall on weekends. The only “Condition” available to me in the Automation Work Order creation menu is “Between certain hours”, which is not particularly helpful in this case.Is there a streamlined way to accomplish what I am looking for? Thank you!

i have recently taken over the department that the plasma tables operate out of and the concentricity has never been adjusted ive done research and have tried to adjust it with no sucess it seems like something is worn out or bent. its about a ¼ inch out. does anyone know anything about adjusting concentricity?

To my knowledge, the API doesn’t have a specific field for whether or not a work order is overdue, so we need to create a new value in order to expand on the existing reports.This is the base formula I’m using: OverdueState = // Work order is considered overdue if [Completed On] > [Due Date] IF( 'WorkOrders'[Completed on] > 'WorkOrders'[Due Date] , TRUE , FALSE )I’ve tried filtering by various combinations of work order creation, close, & updated timestamps and Status=CANCELED/SKIPPED. The numbers are always close to what shows up on MaintainX reporting, but are always slightly off. Has anyone had any luck recreating the overdue logic that MaintainX reporting uses?

Does anyone know if there’s a way to have an email notification when a critical production asset goes offline? Our production manager, who is only a requester, really needs to know whenever production is impacted by equipment failure. The maintenance team gets notification of the request and subsequent work order, but they are all at least full users. I’m hoping this is something we have available to us without having to request MaintainX do in the background. I would think others have this need as well.

Does anyone know if I can create a work order template and make it the default? I have a template we want to use for all requests.Thanks everyone,John 

Hi, Could someone please help me with how to add the estimated time column to the work order table view - I am trying to plan work and find it hard as i cant easily see the time it is estimated that a job would take. I have looked at the gear box in the table view and there is no option that i can see to add estimated time. ThanksKB

Hello, I'm looking for information on the integration of Samsara to MaintainX! Are there any company's utilizing this integration that could help with starting the process? thanks

I’ve been thinking a lot about how we keep critical know-how from walking out the door when our most experienced teammates hang up their hard hats.Last week I spoke with Facilities Dive about why apprenticeships are more than a hiring play—they’re a business strategy. In maintenance and reliability, 90 % of the craft is learned on the floor. But the context—the little tricks that make your facility run like your facility—never comes from a textbook. It comes from working shoulder-to-shoulder with someone who’s solved the problem a hundred times.📖 Read the article: https://www.facilitiesdive.com/news/among-those-in-skilled-trades-high-hopes-renewed-focus-apprenticeships/748737/We’re seeing leading ops teams formalize these programs with: Structure. Clear learning paths tied to real work orders. Committed mentors. Veterans who get time—and recognition—to teach. Scalable content. SOPs, videos, and checklists that live where the work happens (shameless plug: MaintainX makes this easy)

In the event someone forgets to put an asset back online is there a means to go back later and adjust the asset downtime? I have looked at the work order and the asset and just don’t see a way to do this. My downtime report is inaccurate, and I need to figure out how to correct it.

I want to be able to add multiple assets (in this case several sash windows need maintainance and will be done as a single job by a single contractor) to one work order. Is this possible? It seems like you have to create a work order for each single asset which is clunky.

Looking to expand your team or know of fantastic opportunities in the industry? This is the place to share any job openings!Whether you’re hiring for maintenance technicians, operations managers, or any other positions, we'd love to hear about it. Please feel free to post job listings in this thread and help our community members find their next great role.When sharing a job listing, please include:Job Title Company Name Location (Remote/In-Person) Brief Job Description How to Apply Contact Information (link to job listing)Let's support each other in finding new opportunities and building awesome teams! 🚀*No automated bots can post to this thread, only registered community members. We are also only accepting operational job listings for this thread - no sales/marketing/finance related listing*

Do we have the ability to list parts required to perform a PM in the procedure? If not there can I put them in the work order and it will then populate all future recurring work orders? 

I have noticed that work orders with a status of Done meaning work has been completed can still be edited. Has anyone found a way to lock work orders that have been completed and reviewed to ensure there are no outstanding actions against that job? Our maintenance & engineering director wants to have a supervisory review for work orders and once complete the job will be done-done meaning closed out. Any ideas? As always thank you all,John

I have multiple assets that need to have run time captured which will drive maintenance. My question is do I need a run time meter for each asset or do I create 1 run time meter and assign it to each asset? In a previous CMMS I used it only required me to create a single instance of the meter so I’m curious how MaintainX handles this instance. Thank you all.John 

Our storeroom is a sublocation of another and I have tried to set up sub locations for my shelving and next would be bins. I can’t even add the shelving into my storeroom, how are other people creating storeroom locations to easily locate parts? Getting frustrated with this one.Thanks all,John

In the request module selecting a location has no effect on which assets are available to be selected. With it being first in the order of completion you might expect that selecting a location would limit available assets to only those in that location. This would make it easier for requesters to find the asset requiring attention. If this isn’t possible you may consider showing the asset field first since location is automatically filled from the asset selection.