Ask the community

Hello, I’m integrating with the /assets REST API endpoint. Currently, I am just using Postman to explore the API and figure out what queries are possible.https://api.getmaintainx.com/v1/docs#tag/Assets/paths/~1assets/get I have a use case where I want to list just the assets with a certain asset type. I see from the documentation that you can expand the asset_types, but I have not found a way to filter by this field. Any ideas on how I could achieve this?

I’m hoping this is common and I just haven’t figured it out yet so asking for help from the group. If I have an asset that has a Monthly, Quarterly, and Annual PM is there a way to only have the appropriate work order auto generated? My procedures build on each other so the Annual has all steps from Monthly and Quarterly. When the Annual is due, I don’t want either of the others to be created.

I am new to MX and may be missing something. I am accustomed to the IPSECA work process. Identify, Plan, Schedule, Execute, Close, and Analyse. I see that MX has all, but the Planning function covered. Can we add some Work Order statuses? It would be nice to have at least a “Planning” status. It would be even better if also had a “Waiting for Parts” and “Ready to Schedule”. In an organization that has many roles such as requestors, approvers, planners, schedulers, supervisors, crafts, analysts and or any combination of roles, the Work Order Status is normally data point used to designate who is responsible for the work order. The Work Order Status is the flow, or the maturity of the Work Order. With out the Planning status we have a very large to-do list. 

Is there a way to set up a relationship so that if a child asset is down it also causes the parent to show as down?

Hello, I am new to MaintainX and I have been trying to do some integration with our system as it has been quickly adopted by many of our end users. I have had success with the API calls offered. Specifically, I am using the List Work Orders pulling into PowerBI. However, our team has added some custom labels and custom fields. We use a custom Work Type label instead of the built-in Work Type selection. How do I pull in these custom fields? 

Very simple question:  I want to label a part as a Critical Part?  I’m in edit part ,and I do not see any options to label a part as critical.Thanks

I haven’t seen any means of tracking warranty information for assets, does MaintainX have the capability?

How can we make a work order visible to the entire team while still assigning it to an individual? The goal is to keep everyone informed about the status and updates without requiring them to search for the WO, while ensuring that one person remains accountable for the work. This approach also allows for a smooth handover if someone, for example, is on sick leave.

I like the ease of recording time on the mobile app but I can’t figure out how to capture time for any additional techs that work the job. We have some jobs that take multiple shifts to complete and will have several people working on a single work order. I need the ability to see labor for everyone that worked the job and how much time they put in on the job. Any help is greatly appreciated.Regards,John

When I create a new asset does the system automatically create a unique id number for it? In the tutorial it stated to include a unique identifier to enable searches for specific assets. In other systems there is an ID# and description, how does MaintainX handle this?

To my MaintainX community, this has been one of my favorite feature releases this year and it opens up many options to share your Work Orders with Vendors or Customers to complete.I would love to hear your thoughts about this feature and how you would use in your org?

How can we effectively manage the life cycle of parts in MaintainX?I understand that we can add an expiration date to a part, but what if we have multiple quantities of the same part, each with a different expiration date?For example, let's say I create a part called "AAA Batteries" and have 10 units in stock, but they each have different expiration dates.How should we handle this scenario? Is there any feature or method in MaintainX that supports tracking expiration dates at the unit or batch level?

HI! is there a way to add a priority choice?

Hello,We are working to setup our MaintainX CMMS. I am curious what you all do in the following situation.  Example: we have a cooking kettle as a parent asset in a processing room location The kettle has associated valves, pumps, mixer/agitator, gearmotor, etc. which seem to make sense to be child assets of the kettle.  On the other hand, we have electrical enclosures that might have 6 VFDs, many circuit breakers, fuses, harmonic filters, PLCs, etc inside. The equipment in the enclosure powers and controls 6 different assets. If the VFD for the kettle product pump motor is in the electrical enclosure, do you all make the VFD a child asset of the parent kettle asset?, or do you make the electrical enclosure the parent asset and everything of great enough value inside the enclosure is a child asset of the electrical enclosure?Or would you have a parent electrical asset for each production room and then breaker panels, electrical enclosures and everything inside, conduits/wiring in the r

Is there a way to assign a condition rating “1-5” to my assets, update the rating from 6 monthly visual assessments and track the changes in condition rating over time?   Thanks,Ben

When I add time track to a work order I filled in the pay rate I make, not knowing it would lock it in permeantly. I want pay removed from the time tracker… Can this be done?   I have talked to customer service, and they said they fixed it, but they did not.  I need it removed for 2 reasons I don't need my staff seeing how much I make, and it also distorts my monthly supply amounts, please help me get rid of the it LOL.

hello all, Looking for a way to repeat a work order hourly. I have several pieces of equipment that require hourly inspections while running.I am trying to avoid making 24 work orders for every day that this inspection is required. any suggestions would be greatly appreciated.Thanks Tom 

Hello,Does anyone know if MaintainX plans to implement a GPS system? Recently, I’ve been creating work orders for tasks like emergency lighting tests, fire system checks, and legionella testing. However, as the company I facilitate for continues to grow and we onboard more staff, it’s becoming increasingly challenging to ensure these tests are being completed at the correct locations.I’ve heard unfortunate stories of staff claiming to have completed compliance tests without actually visiting the buildings. A GPS system would not only help verify the completion of tasks at the required sites but would also help reassure clients that compliance standards are being met.Thank Ste

When I create a new asset does the system automatically create a unique id number for it? In the tutorial it stated to include a unique identifier to enable searches for specific assets. In other systems there is an ID# and description, how does MaintainX handle this?

Is there a way to indicate if an asset is down in the service request? Once a work order is created from the request identifying asset is down can MaintainX automatically change status to DOWN then upon WO completion automatically return to ONLINE? Trying to remove manual tracking to reduce potential human error.

How do I restore a deleted asset using the maintainx API?

In a recent article our CEO, Chris Turlica, highlights a critical challenge facing many organizations: the potential loss of irreplaceable maintenance knowledge as experienced professionals retire. The stakes are high, with studies showing North American aviation companies losing 11.5% of their maintenance workforce annually, and up to 40% of maintenance professionals potentially retiring across industries within five years. Chris suggests a straight-forward solution: combining human expertise with AI to create intelligent systems that can capture, preserve, and distribute this critical knowledge. Rather than replacing workers, these AI copilots would enhance their capabilities, helping document insights and making crucial information more accessible to both veteran technicians and new recruits.Read the full article here. Join the conversation! What challenges have you faced in preserving institutional knowledge at your organization, and how do you think AI tools could help bridge the

I recently wrote a piece for Smart Industry about something I keep seeing out in the field. Companies are under pressure to “do something with AI,” but many are skipping a key step: getting buy-in from the teams who actually use it.  Check out the article here:https://www.smartindustry.com/artificial-intelligence/article/55276845/if-ai-isnt-the-problem-what-is-maybe-trust-from-frontline-teams Here’s the gist: If your technicians don’t trust the system, they’re not going to follow its recommendations. And honestly, they’re often right not to. I’ve watched smart people ignore alerts because the data didn’t make sense, or worse, because they couldn’t tell where it came from.  My take? Building a unified data foundation (a single source of truth) should come first. It creates the shared operational reality and transparency your team needs to trust AI in the first place. That means your AI tools should be pulling from credible sources like OEM equipment manuals, standard operating procedure

How do you reassign equipment, so the meters and all related information follow the reassignment?

Need to view Hierarchy without having to go by System/Sub-system level instead is there a way to view everything on a higher level to see how its being laid out ?